Newton-Willbanks Engineering, Inc.

Problem Opening Links in Microsoft Outlook when Firefox is the Default Browser

When opening links in Microsoft Office with Firefox as the default browser, you may get a error message similar to "general failure the url was application not found". The link may or may not open.

To fix, in Windows XP:

1. Open Windows Explorer (or My Computer).

2. Go to Tools -> Folder Options -> File Types

3. Select Extension: "(NONE)" File Type: "URL:HyperText Transfer Protocol"

4. Click "Advanced". In the "Edit File Type" window, select "open" and click "Edit"

5. Uncheck "Use DDE" (the dialog should then hide the lower part).

6. Click OK for that dialog and the next one (afterwards, the "Use DDE" box is still checked but the "DDE Message" box will be cleared, as shown here)

7. Repeat for Extension: "(NONE)" File Type: "URL:HyperText Transfer Protocol with Privacy" (and any other protocols you want to fix)

8. Repeat for Extension: "(NONE)" File Type: "Firefox URL"

9. Repeat for Extension: "HTM" (or "HTML") File Type: "Firefox Document"